The world's top-performing organizations understand that employee engagement is a force that drives business outcomes. Research shows that engaged employees are more productive employees. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave the organization.
In the best organizations, employee engagement transcends a human resources initiative - it is the way they do business. Employee engagement is a strategic approach supported by tactics for driving improvement and organizational change. The best performing companies know that developing an employee engagement strategy and linking it to the achievement of corporate goals will help them win in the marketplace. Thrive Analytics is a firm believer in this. We have developed a best practice model for implementing an employee engagement program for our clients.
Best Practice Employee Engagement Survey Model
Step 1. Measure
Thrive Analytics has developed a best practice Employee Engagement Survey that helps our clients measure the health of their organization. Our questions were developed through industry research conducted by Gallop. Results from the study show these 20 questions have a strong correlation between high scores and superior job performance. Here are some sample questions:
- Would you recommend your company to a friend or relative as a great place to work?
- Do you know what is expected of you at work?
- Do you have the materials and equipment you need to do your work right?
- At work, do you have the opportunity to do what you do best every day?
- In the last seven days, have you received recognition or praise for doing good work?
- Does your supervisor, or someone at work, seem to care about you as a person?
- Is there someone at work who encourages your development?
- At work, do your opinions seem to count?
- Does the mission/purpose of your company make you feel your job is important?
- Are your associates (fellow employees) committed to doing quality work?
- In the last six months, has someone at work talked to you about your progress?
- In the last year, have you had opportunities at work to learn and grow?
While we recommend our standard set of questions, we do have the ability to add customized questions to the survey. Surveys are administered online and by paper for individuals that don't have internet access. Typical surveys take 4 weeks to execute.
Step 2. Analyze
Thrive Analytics provides a full array of analytical reports to support the behavioral change process. Our employee engagement survey reports are easily understood by line managers, HR professionals, and executives. The reports provide insight into not only your current engagement levels, but historical trends and external benchmarks. This gives you a holistic view of your company’s health and can be linked to your organizational metrics.
Step 3. Act
To support your managers throughout the reporting and action planning process, Thrive Analytics offers training sessions and materials that ensure employee engagement survey information is understood before it’s used for action planning. Partnering together, we work to achieve results by relying on action planning techniques that enable your managers and leaders to facilitate goal alignment, develop and implement realistic action plans, increase accountability and set standards of comparison for development planning.
Step 4. Refine
To refine your engagement program and ensure it becomes a Best Practice, Thrive Analytics provides comprehensive reporting, recommendations, and training for C-suite Executives. We help to pin point focus areas, make sure organizational goals are aligned, and help ensure your organizational development plans are aligned to show improvements.