This study is an updated wave of research focused on consumer healthcare. Over the past 18 months, the Covid-19 pandemic has created a tremendous challenge and opportunity for healthcare providers. Many services were postponed or conducted remotely. How has this impacted consumers, and what are their expectations going forward?
The goals of this study were to compare results from 2020's wave to 2021 and:
This wave was conducted on 18,731 online adults.
The respondents were balanced based on U.S. census data of age, gender, and regional distributions.
Subscribers to the Insights Datahub™ have access to the results and related content through their subscription.