This study is an updated wave of research focused on consumer healthcare. Over the past 18 months, the Covid-19 pandemic has created a tremendous challenge and opportunity for healthcare providers. Many services were postponed or conducted remotely. How has this impacted consumers, and what are their expectations going forward?

The goals of this study were to compare results from 2020's wave to 2021 and:

• Identify consumer attitudes toward healthcare.
• Understand what healthcare services people have undertaken in the past 12 months.
• Identify who has health insurance.
• Identify how the Covid-19 pandemic has impacted health-related activities.
• Gain consumer perspectives on remote health services.

This wave was conducted on 18,731 online adults.