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Today’s economic environment is very challenging. In fact, the average American company loses 20-40% of its customers each year. Recognizing this pattern and its severe impact on competitiveness and profitability, businesses must move away from the long-accepted market share strategy to a radically different, more long term approach to business: Building Customer Loyalty.
Net Promoter® is a powerful tool in gauging customer loyalty and, by extension, company health. Thrive Analytics is a firm believer that loyalty has a direct relationship to the long-term financial success of a company. We provide Loyalty Management Consulting and Net Promoter® programs that help our clients increase their revenues by improving retention of their employees, customers, and investors.
We offer our clients access to the most up-to-date insights through our Insights Datahub™. This portal provides curated content that our clients can use to better understand the markets they serve.
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