Today's economic environment is very challenging. In fact, the average American company loses 20-40% of its customers each year. Recognizing this pattern and its severe impact on competitiveness and profitability, businesses must move away from the long accepted market share strategy to a radically different, more long term approach to business: Building Customer Loyalty.
Increased loyalty can bring cost savings to a company in at least six areas:
Net Promoter® is a powerful tool in gauging customer loyalty and, by extension, company health. Thrive Analytics is a firm believer that loyalty has a direct relationship to the long term financial success of a company. We provide Loyalty Management Consulting and Net Promoter® Programs that help our clients increase their revenues by improving retention of their employees, customers and investors.
We have aligned our services around the Net Promoter® Survey Process. We can implement and execute the entire Net Promoter® Program for our clients, provide support in certain areas, audit existing programs, or provide best practice training and consulting.
Businesses must deliver consistent, fluent interactions to customers via websites, mobile interactions, social networking sites and email contacts to win big. Thrive Analytics has developed the 360°Connected Experience™ evaluation that uses over 90 criteria to pinpoint weaknesses in your current customers' experiences and make improvements that lead to increased profits. Our 360°Connected Experience™ evaluation delivers an expert, action-oriented review of the experiences your company provides across multiple interaction channels.
The world's top-performing organizations understand that employee engagement is a force that drives business outcomes. Research shows that engaged employees are more productive employees. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave the organization.
In the best organizations, employee engagement transcends a human resources initiative - it is the way they do business. Employee engagement is a strategic approach supported by tactics for driving improvement and organizational change. The best performing companies know that developing an employee engagement strategy and linking it to the achievement of corporate goals will help them win in the marketplace. Thrive Analytics is a firm believer in this. We have developed a best practice model for implementing an employee engagement program for our clients.